Your Questions, Answered

  • No. Every piece is made to order. Once your purchase is complete, your items are custom manufactured especially for you. This allows us to offer a truly bespoke product, tailored to your chosen colours and finishes.

  • Production takes approximately 8–10 weeks from the time your order is confirmed. Because each item is handcrafted and custom made, this timeframe is essential to achieve the level of quality and detail we are known for.

  • Once your order is placed, you will receive an email to confirm:

    • Your chosen colour palette

    • Your delivery address

    Production will then begin. You will be kept updated along the way as your pieces are created.

  • Our collection is the most luxurious indoor soft play ever created. This is not an exaggeration—there is nothing else like it. Each piece is designed to be:

    • Beautiful enough to live permanently inside your home

    • Safe and supportive for little bodies

    • Encouraging of movement, creativity, and independent play

    • Calm, neutral, and aesthetically elevated

    It is made for families who value both function and beauty—especially for homes where children spend a lot of time indoors with parents, grandparents or carer.

  • Yes—this is specifically designed for indoor living. Our pieces are created to feel like part of your home, not something you need to pack away. They are soft, elegant, and intentionally styled for modern interiors.

  • We use a professional external freight company due to the size and weight of some items. Delivery is to your door only.

    You will be responsible for bringing the items inside and setting them up.

    Please note:

    • Some items are heavy

    • You will need someone on the property who can assist with lifting

    • Some pieces connect using velcro or simple clips. Others simply lift and place together. Most items do not require instructions, as they are intuitive to assemble.

      If a piece requires guidance, it will be provided.