Last updated: 19.12.25
By purchasing, accessing, or using any products supplied by soft play moon, you agree to the following Terms of Use. These terms apply to all users, purchasers, and recipients of our products.
1. Adult Supervision Requirement
All products supplied by soft play moon must be used only under the direct supervision of a responsible adult at all times. Children must never be left unattended while using any soft play, climbing, rocking, sliding, or movement-based products.
2. Intended Use
Our products are designed for indoor residential use only, unless explicitly stated otherwise in writing.
Products are not suitable for:
Commercial use
Childcare centres or early learning environments
Schools, play centres, or public spaces
Hire, rental, or shared-use settings
Prohibited Use
Our products are not designed or certified for commercial, childcare, hire, rental, or shared-use environments. This includes, but is not limited to, play centres, studios, schools, early learning settings, therapy spaces, or any environment where multiple families or users access the product.
Any use outside of intended residential use is strictly prohibited and voids any warranty or liability.
3. Assumption of Risk
Soft play and physical play products involve inherent physical activity and risk, including but not limited to climbing, balancing, rocking, sliding, and movement.
By purchasing and using our products, you acknowledge and accept that:
Physical play carries inherent risk
Injuries may occur despite correct use and supervision
You assume full responsibility for assessing suitability for your child
4. Placement & Environment
It is the purchaser’s responsibility to ensure products are:
Placed on a flat, stable surface
Positioned away from hazards such as walls, stairs, hard edges, fireplaces, windows, or furniture
Used in an environment appropriate for active play
Failure to follow safe placement guidelines may result in injury.
5. Assembly & Setup
Most of our products do not require traditional assembly.
Placement and setup are the responsibility of the purchaser. All products should be positioned:
On a flat, stable surface
In an open area suitable for active play
Away from hazards such as walls, stairs, hard edges, windows, fireplaces, or furniture
Products must not be altered, modified, or combined in ways not intended by soft play moon.
Product-Specific Setup Information
The Little Rider
This product is supplied with setup instructions. These instructions must be followed carefully prior to use.The Pavilion
Fence panels are numbered and designed to clip together in a specific order. Ensure all numbered sections are correctly aligned and securely locked in place before use.All Other Soft Play Equipment
Velcro fastening is provided to assist with positioning and linking items together during use.Hanging Tent Products
Hanging tents must be correctly hung and installed prior to use. Installation hardware, ceiling structure suitability, and secure fixing are the responsibility of the purchaser. Always ensure installation is appropriate for the intended load and environment.
Important Safety Note
Improper placement, setup, or installation may result in injury. Adult supervision is required at all times, and products should be inspected regularly for stability and wear.
6. Inspection & Ongoing Responsibility
Purchasers are responsible for:
Regularly inspecting products for wear, damage, or instability
Discontinuing use immediately if a product becomes unsafe
7. Limitation of Liability
To the fullest extent permitted by law, soft play moon shall not be liable for any injury, loss, damage, or claim arising from:
Improper use
Lack of supervision
Incorrect placement or installation
Use outside intended purpose
Normal wear and tear
8. Governing Law
These Terms of Use are governed by and construed in accordance with the laws of Australia / VIC].
SAFETY & MATERIALS
Our approach to soft play is grounded in thoughtful design, calm aesthetics, and responsible use. This page outlines how our products are made, cared for, and safely enjoyed within the home.
Our Safety Philosophy
We design our products to encourage open-ended, imaginative, and physical play while remaining visually composed for modern interiors. Safety is supported through:
Appropriate scale and proportion
Soft, supportive construction
Clear usage guidance
However, no play product can eliminate all risk. Active supervision and responsible use are essential at all times.
Materials Overview
Our products are made using child-safe materials selected for indoor residential play. Materials are chosen with durability, comfort, and longevity in mind.
Due to the nature of soft play products:
Some compression, creasing, or softening over time is normal
Slight variations in colour, texture, or finish may occur
These characteristics are considered part of the product’s natural wear and use.
Care & Cleaning
To maintain your product:
Clean gently using baby-safe water wipes only
Do not use harsh chemicals, abrasive cleaners, or excessive moisture
Keep products indoors and dry at all times
Improper cleaning may damage materials and void any warranty.
Safe Use Guidelines
For safe enjoyment:
Always supervise children during use
Ensure products are used barefoot or in socks
Avoid sharp objects, shoes, pets, or climbing from unintended angles
Do not stack or combine items beyond intended design
Longevity & Wear
Soft play products are designed for regular use, however:
All materials will experience wear over time
Regular inspection is required
Discontinue use if a product becomes unsafe
Custom & Made-to-Order Items
Many of our products are custom made. As such:
Lead times apply
Custom colour selections must be confirmed immediately after purchase
Custom items are final sale (refer to Returns Policy)
Final Note
Our products are designed to support meaningful play within the home. Safety is a shared responsibility between product design, proper use, and adult supervision.
